AddACCION at Open Finance 2050
Our CEO, Eudoro Zavalia, and Juan Rosner participated in the prestigious Open Finance 2050 event. This event, recognized for bringing together the most influential leaders in the financial world, was an opportunity to continue training and exploring the latest industry trends. Open Finance 2050 not only offered valuable sessions and panels, but also [...]
The secret of exceeding expectations
In the banking and insurance sectors, efficiency is vital to reduce costs and improve customer experience. The selection of 𝘀𝗼𝗹𝘂𝗰𝗶𝗼𝗻𝗲𝘀 𝗲𝘀𝗽𝗲𝗰𝗶́𝗳𝗶𝗰𝗮𝘀 has to look for process optimization, from origination to collections management, using advanced technologies such as 𝗕𝗣𝗣𝗠 (Business Process Management) and parameterizable workflows. These tools allow [...]
Customer satisfaction: the heart of our success
At 𝘀𝗲𝗰𝘁𝗼𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗲𝗿𝗼 and 𝘀𝗲𝗴𝘂𝗿𝗼𝘀, customer satisfaction is the engine that drives our entire effort. A satisfied customer not only remains loyal, but also becomes a brand ambassador, recommending others and helping to build a solid reputation. AddACCION's technology is designed to [...]
AddACCION's evolution since 2014
Since its founding in 2014, AddACCION has been a catalyst for change in the banking and insurance sectors. This year marked the beginning of our mission to digitally transform these industries, offering innovative technology solutions that have significantly improved efficiency and security. Over the years, we have witnessed the [...]
Towards greater banking openness
In an increasingly connected world, openness in banking is not only a trend, but a necessity. The 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝗶𝗮 and 𝗰𝗼𝗹𝗮𝗯𝗼𝗿𝗮𝗰𝗶𝗼́𝗻 between financial institutions, technology and customers is fundamental to adapt to modern expectations and improve the efficiency of services. The concept of Open Banking is based on this vision [...]
Open Banking
Open Banking is a movement that is gaining momentum in many regions of the world, especially in Europe where regulations such as PSD2 have been implemented to promote openness and competition in the financial sector. This initiative allows customers to share their financial data with third-party service providers in a secure manner [...]
The Paradox of Data Driven Decision Making
In an ideal world, data-driven decisions should be accurate and effective. However, according to a recent Validity study on data management in CRM, we face a remarkable paradox: 🔹 87% of companies claim to make decisions based on data obtained from their CRM.🔹 But, 91% admit that the [...]
The Artificial Intelligence Revolution in Banking
Artificial intelligence (AI) is not just a tool of the future; it is already here and it is redefining the banking landscape. Banks around the world are adopting AI technologies to transform their operations, improve customer experience and increase operational efficiency. 𝗔𝘁𝗲𝗻𝗰𝗶𝗼́𝗻 𝗮𝗹 𝗰𝗹𝗶𝗲𝗻𝘁𝗲 𝗺𝗲𝗷𝗼𝗿𝗮𝗱𝗮Los AI-powered chatbots are just [....]
Optimizing the customer experience with technology
In today's world, where customer service is the key to business success, having a technology platform that efficiently assigns tasks to each team is more crucial than ever. Why is that? Here are a few reasons: 1️⃣ Operational efficiency: The right technology can automatically assign queries and requests to the right team, and [...]
AddACCION present at CX DAY 2024
AddACCION was present at the CX DAY 2024 Argentina! This event is the largest EX and CX gathering in Latin America. We loved connecting with industry leaders and sharing ideas on how to continue improving our strategies to deliver unforgettable experiences. Thank you Nicolás E. de Zavalía, Juan Rosner and Pablo de Zavalía Hoeffner for [...]