Omnichannel
Streamline interaction with customers and prospects through the digital channels they choose.
- Integration with Facebook, Whatsapp, ChatWeb (using our platform or we integrate with the provider of choice).
- Control of all executive conversations.
- Identification of parallel communications to optimize communication with the customer.
- Automatic or manual referral of conversations, to other operators, teams (e.g. Sales, Collections, Customer Service), queues (prioritizing by order of arrival, customer segment, status of a problem).
- Receiving and sending files.
- Internal annotations on conversations.
- Identification of existing contacts and registration of new ones.
- Management of sales, claims, surveys, collections.
- Everything is recorded in the customer's unified history.
- Tree of products and services, 360° Customer view.
A customisable technological solution to optimise your sales, customer service, collections, surveys, etc...
Contact
- info@addaccion.com
- USA: +1 (786) 220-4643
- LATAM: +52 81 8421-1121
- Argentina: +54 911 2498-3080
- Spain: +34 688 49 58 28