Technology is advancing at a dizzying pace and continually generates new contact tools that companies must incorporate to improve their relationship with their customers. This poses a challenge to any company's Contact Centre, which must provide a solid response immediately. That is why it is necessary to have a single screen that provides a 360° view of the customer, integrated with all the contact channels used by your company: Landing Page, Website, Social Networks, ChatBots, Whatsapp; in addition to the telephone service systems: IVR, ACD, CTI, Dialer, Recording, PBX, Soft Phone.

AddACCION is a system created for financial companies, digital banking and insurance companies that has a Single Screen with a 360° view of customers.