Iso AddACCION

Personalized Customer Service

Get to know the customer, respond instantly and exceed expectations with an agile and personalized service.
Achieve a 99% improvement in your customer satisfaction indexes .

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Offer exceptional customer service with AddACCION.

Main functionalities

360° vision

360° vision

Integrates all touch points and systems into a single platform for a complete and up-to-date view of each customer in real time.

Efficient case management

Intelligent Sales Automation

Resolve cases in a timely manner through a configurable alert system avoiding the ALT + TAB Syndrome.

Total Omnichannel

Total Omnichannel

Centralize all your interactions (social networks, WhatsApp, email, chatbots, voice bot, etc.) in one place, improving customer response and experience.

Surveys

Surveys

Measurement of NPS Index of our customers and different types of configurable surveys.

Full Automation

Full Automation

workflow with our Business Process Management (BPM) to streamline and optimize customer service processes.

Flexible and Complete Integration

Flexible and Complete Integration

Connect AddACCION with your key tools, automating critical processes and improving team productivity.

To whom is it directed?

Customer Service, Call Center and Marketing areas that focus their strategy on user experience and seek to reduce service times.

Orchestrate all your customer service processes:

01. Request for procedures

02. Ticket management

03. Assignment of equipment

04. Service automation

05. Alerts

06. Derivation and Scaling

07. Case Closure

08. Surveys

AddACCION - Single screen with 360° customer view

Single screen with 360° vision

We provide a solution for every need

Discover how AddACCION brings together the essential tools to optimize your processes while avoiding ALTA+TAB syndrome and transforming your customers ' experience.
Transform your business with integrated business management solutions.

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