The importance of integrations
Did you know that AddACCION has extensive integration with multiple call systems worldwide? This includes Google Cloud, Microsoft Active Directory and Amazon, among others. How is this possible? Through the different channels that you can see in our graphic. Sales, customer service, surveys and collections make up a network of services that we offer, along with [...]
What is origination?
While every origination process has multiple points of contact and approvers, financial institutions typically have products such as cards, mortgages and loans in different operating systems. This causes them to be isolated. However, @AddACCION is the best option to perform all the activities of reception and processing of loan applications, including the [...]
Customer satisfaction goals
Caring for customers and guaranteeing their loyalty is one of the great challenges faced by companies, regardless of the industry we are talking about. The fact is that, based on their degree of satisfaction, it is possible to measure whether the products or services offered meet their expectations. In order for the virtuous circle to work, [...]
Customer portfolio management
The overpopulation of suppliers with high-quality products in markets with new demographics leads to a need for efficient customer portfolio management. In this sense, priority is given to long-term relationships with consumers, who, if satisfied, will almost certainly become loyal customers. This leads us to [...]