We continue with excerpts from an interesting interview with Fernando Eliseo Gava Gava, our Chief Technology Officer:
It seems to me that the most important thing is to have a single 360º solution, trying to avoid as many Alt Tabs as possible, by unifying as much information as possible on one screen or at a click away, as we like to say. The objective is that an agent or operator does not have to go to different systems to look for the client's information, with the consequent reduction of costs and at the same time training the personnel to be able to handle the tool they have in their hands, which is very user friendly. On the other hand, AddACCION stands out for its portability, that is, for the possibility of being at the client's home or in the cloud."
