🔎 Over time, large companies have attributed increasing importance to customer experience. This is a concept that consumers build internally, subjectively, based on the interactions they have with brands and the products and services they offer.
🧠 How are brands perceived, what place do they occupy in the minds of consumers, what thoughts and emotions do they provoke in people?
💙 Good experiences build customer loyalty, and loyal customers are up to five times more likely to buy again and four times more likely to refer a friend to the company.
Even according to recent reports, 70% of consumers spend more with companies that offer seamless, personalized and hassle-free customer experiences.
💻 Understanding the dynamism and needs of the market, AddACCION offers financial institutions a technological solution that enables omni-channel management.
This makes it easier to interact with customers and prospects through the channels they prefer, all through a single screen and 360º vision.
We also have a module to improve customer service, and we make available the possibility of conducting customer surveys, to better understand them and increase the rate of satisfaction.